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Warranty terms

Warranty terms

Happlebox relies on the warranties and guarantees provided by the suppliers of the products to Happlebox. These warranties and guarantees may contain certain requirements that Happlebox will be bound by in considering whether a product is considered faulty. Happlebox will rely on these requirements so far as they are allowed for by law.

In general terms, unless otherwise determined by the supplier of the product to Happlebox, the happlebox products will have a 12 month warranty from date of purchase. Valid proof of purchase is required for all warranty claims. The warranty covers manufacturing faults but does not cover change of mind or damage, fault or failure due to external causes, including accident, abuse, misuse, or normal wear and tear.

Any unauthorised repairs, alterations or modifications, or any attempt to open or dismantle the product will render the warranty void. The defective product, together with valid proof of purchase, should be returned to the place of purchase or shipped directly to Happlebox or, if requested, the supplier to Happlebox. If shipped directly to Happlebox or the supplier to Happlebox, you must prepay the shipping and handling charges.

Happlebox or the supplier to Happlebox will determine at no cost to you the cause of the fault (if any) within a reasonable time frame. Any repaired or replaced product, original product determined to be not faulty, or refund (if a major failure is determined) will be sent to the place of purchase you returned the product to for collection, or shipped to you freight prepaid if you shipped the product directly to Happlebox or the supplier to Happlebox.

The products come with guarantees that cannot be excluded under the Consumer Rights Act 2015. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the product repaired or replaced if the product fails to be of acceptable quality and the failure does not amount to a major failure. A product presented for repair may be replaced by a refurbished product of the same type rather than being repaired.

If you have any questions or require clarification regarding these warranties and guarantees please e-mail Happlebox at

Our Liability

We are unable to make any medical diagnosis of your condition and we will not provide any professional orthotic advice or opinion about the suitability of any of our Products for your individual condition. Our Products are sold to you on the basis that you have sought relevant advice from a qualified medical, orthotic professional or similarly experienced practitioner and the Products are provided on the basis that you have made all relevant and reasonable enquiries that the Product you have ordered is suitable for your own individual needs.

We shall not be liable in any way for any loss or damage that you suffer or incur as a result of you ordering a Product which is unsuitable for your condition or where we custom make a Product to your specification or prescription and the specification or prescription that you provided to us contains material errors or otherwise renders the Product unsuitable for your use.

We warrant to you that when used in accordance with the manufacturer’s instructions any Product purchased from us through our Site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied when used in accordance with the instructions received from your medical or orthotic practitioner.

Save where otherwise stated in this agreement, our liability for losses you suffer as a result of us breaking this Agreement is strictly limited to the purchase price of the Product you purchased. This does not include or limit in any way our liability:

  •  for death or personal injury caused by our negligence;
  • under section 2(3) of the Consumer Protection Act 1987;
  • for fraud or fraudulent misrepresentation; or
  • for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a consequence of our breach of the terms of this agreement, including but not limited to:

  • loss of income or revenue
  • loss of business
  • loss of profits or contracts
  • loss of anticipated savings
  • loss of data, or waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise.